Operational Supervisor - Funeral Services (Surabaya)

Join Lippo Karawaci, a leading conglomerate in Indonesia, as our Operational Supervisor for Funeral Services in Surabaya. In this pivotal role, you will oversee the daily operations of our funeral home, ensuring every family receives compassionate and professional care during their most challenging time.

Our funeral home in Surabaya is a beacon of trust and respect, serving the community with dignity and efficiency. As an Operational Supervisor, you will play a crucial role in maintaining our high standards of service, managing a team of dedicated staff, and implementing operational strategies that enhance our reputation.

This is an opportunity to make a meaningful impact in the lives of families in Surabaya, while growing your career in a reputable and dynamic organization.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the funeral home, ensuring all services are delivered with the highest standards of professionalism and compassion.
• Manage and mentor a team of staff, providing guidance and support to ensure their performance meets our quality expectations.
• Implement and monitor operational strategies to improve efficiency and service quality.
• Coordinate with external vendors and service providers to ensure seamless service delivery.
• Handle customer inquiries and complaints, resolving issues promptly and professionally.
• Ensure compliance with all regulatory requirements and company policies.
• Conduct regular staff training and development programs to enhance skills and knowledge.
• Monitor and report on key performance indicators to ensure operational excellence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of experience in a supervisory or managerial role within the funeral services industry.
• Proven track record of managing teams and improving operational efficiency.
• Strong communication and interpersonal skills, with the ability to handle sensitive and emotional situations with empathy and professionalism.
• Familiarity with funeral service regulations and best practices in Indonesia.
• Experience with using operational management software such as SAP, Oracle, or similar systems.
• Certification in funeral service management or a related field is a plus.
• Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

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