Customer Service Executive - Pharmacy Support Specialist

Join Alpro Pharmacy as a Customer Service Executive and play a pivotal role in delivering exceptional pharmaceutical care and support to our valued customers. In this dynamic position, you will serve as the first point of contact for inquiries, providing accurate and timely information to ensure customer satisfaction. Located in Kebayoran Lama, Jakarta Raya, you will be part of a team dedicated to enhancing the customer experience through exceptional service.

As a Pharmacy Support Specialist, you will assist customers with their medication needs, answer questions about prescriptions, and provide guidance on medication usage. You will use our in-house system and pharmacy management software to process orders, manage inventory, and ensure seamless operations. This role offers a competitive salary of Rp 5,500,000 - Rp 6,000,000 per bulan, along with opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Provide accurate and timely information to customers regarding medications, prescriptions, and pharmacy services.
• Assist customers with their medication needs, including order processing and delivery.
• Use pharmacy management software to manage inventory, process orders, and ensure accurate stock levels.
• Collaborate with the pharmacy team to ensure seamless operations and customer satisfaction.
• Maintain a high level of customer service, addressing inquiries and resolving issues promptly.
• Stay updated with pharmaceutical knowledge and industry trends to provide expert advice to customers.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to a positive and supportive work environment, fostering teamwork and collaboration.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field, preferably in the pharmaceutical industry.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Proficiency in using pharmacy management software and other relevant tools.
• Knowledge of pharmaceutical terminology and practices.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent problem-solving and decision-making skills.
• Ability to work well under pressure and meet deadlines.
• Bachelor's degree in Pharmacy, Business Administration, or a related field.

🛠️ Keahlian

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