Customer Service Representative (Contract) - Yogyakarta

Join PT Horizon Internusa Persada, a leading company in customer service excellence, as a Customer Service Representative (Contract) in the vibrant city of Yogyakarta. In this role, you will be the voice of our company, ensuring every customer in our diverse portfolio feels valued and heard. With a focus on providing exceptional service, you will handle inquiries, resolve issues, and build lasting relationships with our customers. This is your opportunity to make a tangible impact in a company known for its commitment to customer satisfaction.

PT Horizon Internusa Persada is a trusted name in the customer service industry, serving a wide range of clients across various sectors. Located in the heart of Yogyakarta, our office is a dynamic environment where innovation and customer-centric values thrive. As a Customer Service Representative, you will work closely with a team of dedicated professionals, using tools like Zendesk, Salesforce, and Slack to streamline your daily tasks.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer complaints and issues, ensuring customer satisfaction and loyalty.
• Document and track customer interactions using CRM systems like Salesforce.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Stay updated with company policies and procedures to deliver consistent service.
• Participate in training sessions and quality assurance calls to maintain high service standards.
• Contribute to team goals and initiatives aimed at enhancing customer service excellence.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with CRM systems like Salesforce is a plus.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Certification in customer service or related field is a plus.
• Fluency in Indonesian and English is required.

🛠️ Keahlian

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